Shipping Policy

Terms & Conditions

These Terms & Conditions govern all purchases made through the Claire Rowan website. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Returns & Refund Policy, Shipping & Delivery Policy, Cookie Policy, and any other policies published on our website.

1. Acceptance of These Terms

By placing an order through our website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You have read and agree to these Terms & Conditions.

Claire Rowan reserves the right to amend these Terms & Conditions at any time without prior notice. Any changes will apply to future orders only.

2. Product Information

We make every effort to ensure that all product descriptions, images, sizing information, pricing, and other content displayed on our website are accurate.

However:

  • Colours may vary slightly depending on your screen or device settings.

  • Minor variations in fabric, stitching or finish may occur.

  • Measurements are approximate and may vary slightly.

  • Product images are intended for illustrative purposes.

Claire Rowan reserves the right to correct pricing errors, typographical mistakes, or inaccurate product information without prior notice.

3. Orders & Payments

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your country and payment provider.

Claire Rowan reserves the right to:

  • Refuse or cancel any order suspected of fraud.

  • Limit quantities purchased.

  • Request additional verification before processing an order.

  • Cancel orders containing pricing or technical errors.

If payment has already been processed for a cancelled order, a full refund will be issued.

4. Pricing

All prices displayed on our website are shown in the selected currency.

Prices may change without prior notice.

Although we strive for accuracy, pricing errors may occasionally occur.

Where a pricing error has occurred, Claire Rowan reserves the right to:

  • Cancel the order.

  • Contact the customer before dispatch.

  • Offer the option to purchase at the correct price.

5. Processing & Delivery

Estimated processing time:

1–3 business days

Estimated delivery time after dispatch:

1–7 business days

Delivery times are estimates only.

Claire Rowan is not responsible for delays resulting from:

  • Customs clearance

  • Public holidays

  • Carrier delays

  • Severe weather

  • High seasonal demand

  • Circumstances beyond our reasonable control

Certain products may be shipped directly from our supplier located in China.

6. Returns & Cancellations

Please refer to our separate Returns & Refund Policy for complete details.

Please note:

  • Orders cannot be cancelled once processing has begun.

  • Returns require prior approval.

  • Refunds are only issued in accordance with our Returns & Refund Policy.

  • Chargebacks should not be initiated before contacting our Customer Support Team.

We are committed to resolving customer concerns quickly and fairly.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information.

  • Monitoring tracking updates after dispatch.

  • Collecting parcels from local collection points where required.

  • Ensuring someone is available to receive the parcel when applicable.

Claire Rowan is not responsible for delivery issues caused by incorrect information supplied by the customer.

8. Limitation of Liability

To the fullest extent permitted by law, Claire Rowan shall not be liable for:

  • Indirect or consequential losses.

  • Delivery delays beyond our control.

  • Carrier-related issues after dispatch.

  • Incorrect addresses provided by customers.

  • Lost parcels where tracking confirms successful delivery.

Our total liability shall never exceed the purchase price of the product concerned.

Nothing in these Terms excludes liability where such exclusion would be unlawful.

9. Intellectual Property

All content published on the Claire Rowan website is protected by copyright and intellectual property laws.

This includes, but is not limited to:

  • Product photography

  • Lifestyle imagery

  • Logos

  • Brand identity

  • Text

  • Graphics

  • Icons

  • Website design

  • Product descriptions

No content may be copied, reproduced, distributed, modified, or used without the prior written permission of Claire Rowan.

10. Complaints

We value customer satisfaction and aim to resolve complaints promptly.

If you have a complaint regarding your order, please contact us at:

info@claire-rowan.com

To help us investigate efficiently, please include:

  • Your order number

  • A detailed description of the issue

  • Clear photographs where applicable

We aim to respond to all enquiries within 5 business days.

11. Force Majeure

Claire Rowan shall not be held responsible for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control.

These may include:

  • Natural disasters

  • Government restrictions

  • Pandemics

  • Customs delays

  • Industrial action

  • Transport disruptions

  • Internet or payment service outages

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Claire Rowan

Email: info@claire-rowan.com