Privacy beleid

Privacy Policy

This Privacy Policy applies to all services provided by Claire Rowan, accessible via our website and contactable at info@claire-rowan.com.

We respect your privacy and are committed to protecting your personal information. Any personal data you provide is processed securely and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect personal information that you voluntarily provide when placing an order, creating an account, subscribing to our newsletter, or contacting our customer support team.

This information may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment information (processed securely by our payment providers and never stored on our servers)

  • IP address

  • Device and browser information

  • Order history and transaction records

  • Information relating to your use of our website, including browsing behaviour collected through cookies and similar technologies

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders

  • Providing customer service and support

  • Sending order confirmations, shipping updates and tracking information

  • Improving our products, website and customer experience

  • Preventing fraud and protecting our business

  • Complying with legal and regulatory obligations

  • Sending marketing communications where you have given your consent

3. Legal Basis for Processing

We process your personal information on one or more of the following legal grounds:

  • Performance of a contract (to process and deliver your order)

  • Your consent (for example, email marketing)

  • Compliance with legal obligations

  • Our legitimate interests, including fraud prevention, website security and improving our services

4. Sharing Your Information

We only share your personal information where necessary to operate our business and fulfil your order.

This may include:

  • Payment service providers

  • Shipping and delivery partners

  • Our fulfilment suppliers

  • Website analytics providers

  • Marketing platforms (where applicable and with your consent)

  • Professional advisers or authorities where legally required

We never sell or rent your personal information to third parties.

Some orders may be fulfilled directly by suppliers located outside the United Kingdom or European Economic Area, including China. Where international transfers occur, we take appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with applicable legal obligations.

Certain records, including accounting and tax information, may be retained for up to seven (7) years where required by law.

6. Cookies

Claire Rowan uses cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Remember your preferences

  • Personalise your shopping experience

  • Measure advertising performance

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings at any time.

Please refer to our Cookie Policy for further information.

7. Security

We implement appropriate technical and organisational security measures to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

All payments are processed through secure SSL-encrypted connections using trusted payment providers.

Although we take every reasonable precaution, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your personal information

  • Restrict certain processing activities

  • Object to processing based on legitimate interests

  • Withdraw your consent at any time where processing is based on consent

  • Request a copy of your personal data (data portability)

To exercise any of these rights, please contact us at:

info@claire-rowan.com

If you believe your personal information has been handled unlawfully, you also have the right to lodge a complaint with your local data protection authority.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality.

Any updates will be published on this page together with the revised "Last Updated" date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.

Claire Rowan

Email: info@claire-rowan.com